If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery with photos of the issue so we can assist you as quickly as possible.  Returned items must be unused and in their original condition and packaging. Certain made-to-order or personalized items may not be eligible for return unless damaged or defective.  Because orders begin processing shortly after purchase, cancellations or changes may only be possible within a limited timeframe after ordering.